Well, the wonderful world of Telus Communications has done it again. I asked that my old business number be transfered to my partners who are now following up all the calls. This was requested on the 15th of June and I was told it would be 24 hours “...thank you sir and thank you for calling Telus”. Not done.

I called a week later once I was told they were not getting calls and I was told the Telus technical dudes forgot to put a “1” in front of the re-direct number to Alberta. “no problem sir, this is our technicians error and we will have this fixed within 24 hours…thank you for calling Telus and have a good day”

Fast forward to today. Still not done and and I went through 3 different departments to get this resolved and guess what I heard…” no problem sir, we will have this fixed within the next 24 hours and thank you for calling Telus and have a good day” Have a good day? Get serious!! I was on my cell phone for over 15 minutes and was put on hold at least 4 times. Whats up with these big Corporations? They spend millions of dollars on training people to be good listeners, resolve conflict and customer service, why not spend millions of dollars to integrate your Company communications so I don’t have to go through 3 departments to resolve one phone issue?

On top of all this, they charge me a 75 dollar fee for the priviledge of re-directing this number which was never done. For a fully integrated Company they sure are disjointed when it comes to each Department. I am guessing some top executive ‘learned’ how to run a Company in business school. Next time ask someone who has run a Company how to do it and maybe listen to those tapes you record when you say “this call maybe monitored for quality assurance”. Maybe then you can attempt to cut down on needless calls and customer frustration.

This is still going to be a great day,

Larry

Well now that I am here in Calgary we were looking to rent a home vs. buying  until we sold our home in BC. I put an ad on Kijiji and advertised that I was looking to take over a mortgage or a low down payment on a house to see if I could avoid putting allot of money down on a house before I got the money from the equity from the existing home.

Anyway, we had a rental lined up and I received a call from a family that wanted someone to take over their mortgage. I went and looked at the home and it is a beautiful 5 year old home in Kincora on a cul-de-sac. It has a huge lot, hot tub, hardwood, air conditioning amongst other things. Well, we have now bought it and take possession the 1st of July. Now I am the proud owner of 2 homes so I really need to sell the old one. I have attached some pictures for you.

The good news is this will force us to settle into our new life here. Next post will be my one week report on my new job.

Kind Regards,

Larry

Now that I am moving to Calgary, I really needed to trade in my rear wheel drive G35 six speed for a all wheel drive car as the roads in Calgary are brutal in the winter. Calgary is also famous for the threat of snow every month of the year. I went to my Infiniti Dealership to get my car serviced and decided to look at the new stuff.

I decided on a 2009 G37xS, 4 door sport. It has all wheel drive and and is an automatic so no more clutch for me! I think I will miss my cherry red G35 6 speed, but times change and circumstances dictate you adapt. The good news is that Dealers are very anxious to move cars so the deal was too good to pass up.

Below is a rear view of the car and the one above is me taking delivery at the Infiniti Dealership. If you come out to Calgary for a visit, I will take you for a ride.

I am leaving Friday for Calgary so will update on my first day on the job.

Kind Regards,

Larry

Well, I interviewed today for a New Home Sales position in Calgary and was hired. Yes Larry Clark blog fans, I am moving back to Calgary. I start on the 15th of this month for Calbridge Homes and will start selling in Cochrane at the “Sunset Point” development and I am really looking forward to it.

Calbridge Homes is an outstanding builder and I am blessed to be able to work with them. They are very forward thinking and have an excellent land position for growth for the next 10-15 years. This means the trail has ended for Allpro and myself and I will sell off the remaining assets and turn it over to someone else to carry on.

Looking forward to the challenge of selling new homes in a development again and we will now concentrate on selling our home in BC and moving to Calgary very quickly. I will miss our time and friends in Abbotsford as well as my years with Allpro, but it has run it’s course and it’s time I use the skills and experience I have gained through the years to help another Company grow.

I will continue on with my blog of course and will fill you in on life back in Calgary.

Thanks for keeping up with me,

Larry J Clark