Well, the wonderful world of Telus Communications has done it again. I asked that my old business number be transfered to my partners who are now following up all the calls. This was requested on the 15th of June and I was told it would be 24 hours “...thank you sir and thank you for calling Telus”. Not done.

I called a week later once I was told they were not getting calls and I was told the Telus technical dudes forgot to put a “1” in front of the re-direct number to Alberta. “no problem sir, this is our technicians error and we will have this fixed within 24 hours…thank you for calling Telus and have a good day”

Fast forward to today. Still not done and and I went through 3 different departments to get this resolved and guess what I heard…” no problem sir, we will have this fixed within the next 24 hours and thank you for calling Telus and have a good day” Have a good day? Get serious!! I was on my cell phone for over 15 minutes and was put on hold at least 4 times. Whats up with these big Corporations? They spend millions of dollars on training people to be good listeners, resolve conflict and customer service, why not spend millions of dollars to integrate your Company communications so I don’t have to go through 3 departments to resolve one phone issue?

On top of all this, they charge me a 75 dollar fee for the priviledge of re-directing this number which was never done. For a fully integrated Company they sure are disjointed when it comes to each Department. I am guessing some top executive ‘learned’ how to run a Company in business school. Next time ask someone who has run a Company how to do it and maybe listen to those tapes you record when you say “this call maybe monitored for quality assurance”. Maybe then you can attempt to cut down on needless calls and customer frustration.

This is still going to be a great day,

Larry